Zenith HVAC Effective date: October 16, 2026

1. Introduction

Zenith HVAC (“Zenith HVAC”, “we”, “us”, “our”) respects your privacy. This Privacy Policy explains what personal information we collect through zenithhvac.ca (the “Website”) and in providing our services, how we use it, and the choices you have. By using the Website or requesting a quote or service, you agree to the practices described here.

2. Who We Are

Zenith HVAC 1310 Dundas St E, Mississauga, ON L4Y 2C1, Canada Email: contact@zenithhvac.ca Phone: (647) 793-2012

Our contact above is also our privacy contact for any questions or requests under this policy.

3. Information We Collect

Information you give us. When you submit our quote or booking form, call, text or email us, we may collect:

• Name
• Email address
• Phone number
• Service address and city
• House size (square footage)
• Services you are interested in
• Any details you include in your message

Information collected automatically. When you visit the Website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages viewed, referring page, and the date and time of your visit. This may be collected using cookies and similar technologies.

Information from service visits. Our technicians may take photos or camera inspection images of ducts and equipment on your property to document work and show before-and-after results.

4. How We Use Your Information

We use personal information to:

• Respond to your enquiries and provide quotes
• Schedule, perform and follow up on services
• Send appointment confirmations, reminders, invoices and receipts
• Process payments
• Improve our Website, services and customer experience
• Maintain safety, prevent fraud and comply with legal obligations
• Send promotional messages, only where you have given consent (see Section 7)

5. Legal Basis and Consent

We collect, use and disclose personal information with your knowledge and consent, or as otherwise permitted or required by law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario law. By submitting a form or contacting us, you consent to the use of your information as described here. You may withdraw consent at any time, subject to legal and contractual restrictions (see Section 10).

6. Sharing Your Information

We do not sell your personal information. We may share it only with:

• Service providers who help us run our business, such as website hosting, email and messaging tools, scheduling and payment processors, who may only use it to provide services to us
• Professional advisors such as accountants, insurers and legal counsel
• Authorities or other parties when required by law or to protect our rights, property or safety
• A successor business, if we sell or restructure our business

Some service providers may store or process information outside Canada, including in the United States, where it may be accessible to courts and authorities under local laws.

7. Marketing Communications

We will only send you commercial electronic messages where permitted under Canada’s Anti-Spam Legislation (CASL), for example with your express consent or where an existing business relationship applies. Every marketing message will identify us and include a way to unsubscribe. You can opt out at any time by using the unsubscribe link, replying STOP to a text, or contacting us.

8. Cookies and Analytics

The Website may use cookies and similar tools to make the site work, remember preferences and understand how visitors use it. You can control or disable cookies in your browser settings. Disabling cookies may affect how parts of the Website work.

9. Third-Party Links

The Website may link to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Retention

We keep personal information only as long as needed for the purposes described in this policy, or as required for legal, tax, insurance or warranty purposes. When it is no longer needed, we delete or anonymize it.

11. Security

We use reasonable physical, technical and organizational safeguards to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If a breach creates a real risk of significant harm, we will notify affected individuals and authorities as required by law.

12. Your Rights

Subject to applicable law, you may:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Withdraw your consent to certain uses
• Request deletion of your information, where we are not required to keep it
• Opt out of marketing communications

To make a request, contact us using the details in Section 2. We may need to verify your identity first and will respond within a reasonable time. If you are unhappy with our response, you may contact the Office of the Privacy Commissioner of Canada.

13. Children

Our Website and services are not directed to children, and we do not knowingly collect personal information from anyone under 16 without a parent or guardian’s consent. If you believe a child has provided us information, please contact us and we will delete it.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a new effective date. Continued use of the Website or our services after changes means you accept the updated policy.

15. Contact Us

Zenith HVAC 1310 Dundas St E, Mississauga, ON L4Y 2C1, Canada Email: contact@zenithhvac.ca Phone: (647) 793-2012